Cancellation policy

Some products may be available as a subscription or pre-order. The following explains how these purchases work and how they can be changed or canceled.

Subscriptions

When you purchase a subscription, you’ll receive recurring deliveries based on the frequency you select. Your payment method will be stored securely and charged for each scheduled delivery unless you choose to pay in advance.

Subscriptions may automatically renew. You can manage, change, or cancel your subscription using the link provided in your order or subscription confirmation emails.

Orders that have already been processed or shipped cannot be canceled. Please see our Return & Refund Policy for additional information regarding returns and refunds.

Pre-Orders

When you purchase an item available for pre-order, you are purchasing a product that is not yet available for immediate shipment. The estimated availability or shipping timeframe will be provided on the product page whenever possible.

Depending on the pre-order, payment may be collected in full, partially collected as a deposit, or charged at a later date.

Pre-orders that have not yet been fulfilled may be canceled. Once a pre-order has been fulfilled or shipped, it can no longer be canceled and will be subject to our regular Return & Refund Policy.

Questions or Changes

If you have questions about a subscription or pre-order, or need help making a change, please contact us and we’ll be happy to help.