Refund policy

Returns & Refunds – Dr. Ray’s Botanicals

At Dr. Ray’s Botanicals, each product is handcrafted in small batches with care. Due to the nature of our products, we handle returns a bit differently than large retailers.

We accept return requests within 30 days of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging. When reaching out, please include your order number or the email used at checkout so we can quickly locate your order. Because our products are personal care items, we cannot accept returns on opened or used products for hygiene and safety reasons.

To start a return, please contact us at hello@drraysbotanicals.com. If your return is approved, we will provide instructions on how to send your item back. Returns must be sent to:

Dr. Ray’s Botanicals
49 Putnam Blvd #1022
Glastonbury, CT 06033
United States

Items sent back without first requesting a return will not be accepted.

Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at hello@drraysbotanicals.com with a photo of the issue, and we will make it right.

Due to the personal nature of our products, we do not accept returns on opened or used items. However, we understand that individual skin sensitivities may occur. If you experience a reaction, please contact us within 7 days of delivery. At our discretion, we may offer store credit, a partial or full refund, a discount code, or a replacement product as a courtesy. Each case is handled individually, and in all cases, used products may not be returned.

We do not accept returns for sale items, gift cards, custom orders, or any products marked as final sale.

We do not offer direct exchanges. If you would like a different item, please request a return (if eligible) and place a new order.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Once your return is received and inspected, we will notify you if your refund has been approved. If approved, refunds will be issued to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since your return was approved, please contact us at hello@drraysbotanicals.com.

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is unused, unopened, and in its original condition.