Shipping policy

Shipping Policy

Orders are typically processed and shipped within 3–5 business days. Shipping is charged at a flat rate and will be displayed at checkout before you complete your purchase.

Once your order has shipped, you will receive tracking information by email. Please allow additional time for carrier delays, holidays, weather, or other circumstances outside of our control.

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. We’ll do our best to help if your order has not already shipped.

Lost, Delayed, or Missing Packages

Once an order has been shipped, delivery is handled by the shipping carrier. If your package appears to be delayed or lost, please contact us and we’ll be happy to review the tracking information and help determine the best next steps.

Replacements or other resolutions may be offered depending on the circumstances, but are not guaranteed and will be handled on a case-by-case basis.

If tracking shows that a package was delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the carrier first. If you still cannot locate your package, feel free to reach out to us and we’ll do our best to assist.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include photos of the damaged product and packaging. We’ll review the issue and determine the best resolution based on the circumstances.

Have a question about your order? Please reach out through our contact page and we’ll be happy to help.